Career Center Consultant (Veteran Representative) - Augusta

Department of Labor - Bureau of Employment Services

Job Class Code: 0723
Grade: 20/Professional & Technical
Salary: $20.68-$28.88/Hour
Location: Augusta

Would you like to join a team of hardworking professionals who support Maine’s workforce with an additional focus on veterans, eligible spouses of veterans, and businesses across Maine? If you are a veteran or eligible spouse (see minimum qualifications), enjoy working with the public, and want to make a difference by helping job seekers connect with jobs and businesses connect with workers, then this career is for you! The successful candidate will spend their time focused on connecting Maine’s veteran population to good jobs. They will deliver workforce services to job seeking veterans and businesses. Don’t miss out on this opportunity, especially if you have prior experience in veteran services, vocational services or career counseling, and/or business services.

The MDOL/Bureau of Employment Services believe our employees should reflect the diversity of the populations we serve, including racial, cultural and ethnic diversity and people with disabilities. We welcome and encourage all applicants with interest in this position and who believe they meet minimum qualifications listed.

Primary responsibilities include:

• Conduct interviewing, vocational assessments, and provide career guidance; coordinate support services, refer customers to programs or services, and make referrals to job openings.
• Conduct outreach efforts including off-site hours at locations where job seekers, specifically veterans, may spend time, including other veteran agencies.
• Develop and conduct workshops.
• Deliver business services to area employers in order to develop employment opportunities for customers.
• Conduct and participate in informational sessions, job fairs, and trade shows.
• Develop and negotiate training agreements for apprenticeship programs, internships and on-the-job-training employment opportunities for employers/businesses.

Minimum qualifications:

As required by federal grant, the successful candidate will be a qualified service-connected disabled veteran, a qualified eligible veteran, or other qualified eligible persons as defined by Title 38, USC, Section 4101(5). The successful candidate will attend live, instructor-led virtual training provided by the National Veterans’ Training Institute (NVTI) and paid for by the US Department of Labor. The training must be completed within 18 months of hire and will be considered work time for compensation purposes. Transportation for regional travel will be required regularly. Either a state vehicle or reimbursement for use of your personal vehicle will be provided. Statewide travel will be occasionally required.

Any combination of education and/or work experience that demonstrates competency in:

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
• Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
• Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.

Preference will be given to those applicants:

• Excellent communication and interpersonal skills
• Demonstrated experience serving individuals from diverse backgrounds
• Direct experience providing services to military veterans
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual service platforms such as Zoom or Microsoft Teams
• Experience with database entry, management, and information retrieval
• Strong case management skills, including assessing barriers to employment and developing individual employment plans
• Familiarity with labor market information to guide job seekers in making informed career decisions

Contact information:

Questions about this position should be directed to Susan LeClair susan.